FAQ
This is the country or geographical location specified in the insurance contract, except for the country of permanent residence of the Insured person and the country of which he / she is a citizen.
- territory / country of insurance
- number of days
- age of the insured person
- additional risks (sports, COVID–19, etc.)
- number of departures from permanent residence
- number of days
- age of the insured person
- additional risks (sports, COVID–19, etc.)
- number of departures from permanent residence
An insurance contract can be issued for one person (* a minor cannot be the sole owner of an insurance contract) or for a certain group of people or a family.
With us, you can issue an insurance contract for travelers from 0 to 90 years old inclusive at the time of the trip (depending on the internal policy of the insurance company you choose). To accurately calculate the cost of the insurance contract, you must specify the current age on the day of the trip.
* A minor cannot be the sole owner of an insurance contract.
* A minor cannot be the sole owner of an insurance contract.
Payment is possible by any bank card that is linked to the VISA or MasterCard international payment system.
After payment, the insurance contract is formed automatically and sent to your email in pdf format. The waiting time for the insurance contract from the moment of payment is 0-10 minutes.
*If you have not received the insurance contract within 10 minutes after payment, check the "Junk mail/Spam" folder in your mailbox or contact us by number +373 22 874 555.
*If you have not received the insurance contract within 10 minutes after payment, check the "Junk mail/Spam" folder in your mailbox or contact us by number +373 22 874 555.
The insurance contract can be used an unlimited number of times upon the occurrence of an insured event, within the insured amount and within the terms of the insurance contract.
Yes, this is desirable in order to avoid problems with clinics / hospitals abroad, for example, when applying, hospital employees may ask you for a printout of the insurance contract in order to make a copy of it for reporting.
*A printout of the insurance contract is required if you submit documents to consulates and visa centers.
*A printout of the insurance contract is required if you submit documents to consulates and visa centers.
Yes, when concluding a contract with an insurance company and paying for it, it acts according to the criteria that you have chosen.
NovaHelp is a convenient tool for using/ processing your insurance contract.
NovaHelp is a convenient tool for using/ processing your insurance contract.
First you need to log in to the application. In the find a policy section, specify the number of your contract, and fill in the date of birth of the person who needs medical care. Further in the section "my cases" you will have the opportunity to contact the service center via chat.
For all insured persons of our partner insurance companies, as well as for those who want to purchase an insurance contract from our partners.
The application has a chat through which you can contact the service center of the insurance company.
While abroad, you can take out an insurance contract under which free emergency medical care will be available in another country.
It is worth considering that you cannot use such an insurance contract on the day of purchase. Insurance companies have provided this point in case tourists do not buy insurance contracts on the day of an accident or illness, in order to avoid fraud.
*Detailed information can be found in the “conditions of the insurance contract” section.
It is worth considering that you cannot use such an insurance contract on the day of purchase. Insurance companies have provided this point in case tourists do not buy insurance contracts on the day of an accident or illness, in order to avoid fraud.
*Detailed information can be found in the “conditions of the insurance contract” section.
To make changes to the insurance contract, you need to contact your insurance company directly, the contact numbers of which you can find in the insurance contract itself, or on the official website of the insurance company you have chosen.